Serving Roanoke, Salem, Rocky Mount & Surrounding Areas
4.9 Stars | 5,276 Reviews
If you’re searching for reliable plumbers in Roanoke, VA, look no further than Wisler Plumbing, Heating, Cooling & Electric. From a dripping faucet to a complete sewer line replacement, our team is ready to handle all your plumbing needs with professionalism, integrity, and care.
At Wisler, we understand the importance of having a reliable plumbing system in your home or business. Our team of skilled and licensed plumbers is dedicated to ensuring every job is completed to the highest standards of quality and professionalism. Whether you’re dealing with a minor leak, a clogged drain, or need a complete plumbing system overhaul, we have the expertise and tools to get the job done right.
We are available 24/7 to take your call and arrive promptly to address your plumbing issues. Our technicians are courteous and respectful of your home and will always take the time to explain the problem and the steps we’ll take to resolve it. We stand behind our work with a 100% customer satisfaction guarantee. If you’re dealing with a plumbing emergency, don’t hesitate to get in touch with our team at Wisler!
Our skilled Roanoke plumbers are licensed, background-checked, and continuously trained to stay current with industry best practices. We only hire professionals who meet our rigorous standards—including drug testing and clean driving records—so you can feel confident about who’s working in your home.
At Wisler, we believe in honest and transparent pricing. We provide detailed estimates upfront so you know exactly what to expect. There are no hidden fees or surprises.
Your satisfaction is our priority. We are committed to providing exceptional customer service and ensuring that all your plumbing needs are met with professionalism and care. Our goal is to establish lasting relationships with our clients. Build lasting relationships with our clients based on trust and reliability.
Plumbing emergencies don’t wait—and neither do we. When you need fast help, our emergency plumbers in Roanoke are standing by 24/7 to restore comfort and safety to your home. We’ll arrive on time, treat your home with respect, and walk you through the repair process before starting any work.
Wisler handles everything from drain cleaning and toilet repair to water heaters, sewer lines, sump pumps, water quality, and full re-pipes. If it involves water coming into or out of your home, our licensed plumbers can handle it — and if we can’t fix it on the spot, we’ll tell you exactly what’s next and what it costs before we start.
Yes. Burst pipes, sewage backups, and failed water heaters don’t wait for business hours, so we don’t either. Call or text us anytime and we’ll get a licensed plumber to your door.
We diagnose the issue on-site and give you one fixed price before any work begins — Straightforward Pricing means no hourly billing and no surprises on the invoice. The price you’re quoted is the price you pay, regardless of how long the job takes.
Every plumber we send has passed background checks and demonstrated real field experience before we let them near your home. All work is backed by our 100% Satisfaction Guarantee — if something isn’t right, we come back and fix it at no charge.
Slow drains, minor drips, and running toilets can usually wait for a scheduled visit. Standing water, no water at all, sewage odors, or a water heater leaking near electrical components should be treated as urgent — shut off the water supply if you can and call us right away.
Wisler’s drain cleaning special starts at $99, and final pricing is confirmed after an on-site diagnosis. Most costs depend on the type of line, how difficult the clog is to clear, and whether advanced tools are needed.
Factors that can affect pricing include:
If multiple fixtures back up at once, stop using water and call us immediately.
A slow shower drain usually points to a partial blockage reducing flow. Common culprits include hair and mineral buildup narrowing the trap and branch line. If other fixtures are also slow, wipes or tree roots may be restricting the main sewer line.
Recurring slowdowns can signal deeper issues like pipe bellies, misaligned joints, or collapsing sections. We use video camera inspections and hydro-jetting to find and fix the root cause. Ask about our $99 Drain Cleaning Special, which includes a free video inspection and same-day service.
Slow-draining sinks or tubs, gurgling sounds from other fixtures when you run water, recurring clogs in the same drain, or foul odors coming from a drain are all signs of a buildup deeper in the line than a plunger can reach.
We generally avoid store-bought chemical cleaners because they can damage older pipes and rarely clear the full blockage. Instead we use mechanical methods like drain snaking and hydro jetting, which physically clear the line without corroding your pipes.
A drain snake breaks through and pulls back a specific clog. Hydro jetting uses high-pressure water to scour the entire interior of the pipe, removing grease, roots, and buildup along the whole line — better for recurring clogs or older, greasy plumbing.
Avoid pouring grease down kitchen drains, use a hair catcher in showers, and don’t flush wipes or “flushable” products — they don’t break down like toilet paper. Annual drain maintenance through our Diamond Club Membership can also catch buildup before it becomes a backup.
Trenchless epoxy pipelining allows us to seal a new pipe inside the old one without full replacement. A camera locates the trouble spot, blockages are cleared, and a flexible sleeve is epoxied in place to restore a solid, watertight path.
This approach minimizes disruption, prevents water damage and mold, and eliminates exposure to harmful bacteria from sewer leaks. If a camera shows a severe collapse, we’ll review whether a targeted repair or full replacement makes more sense. Shut off water to the affected line and wait for a professional inspection rather than applying DIY sealants.
There is no single average cost we can quote sight-unseen. Price depends on leak location, pipe material, access, and whether trenchless pipelining or excavation is needed. Our licensed technicians diagnose and explain all options before work begins.
Diamond Club members receive 10% off plumbing repairs and a reduced $69 service fee. Financing is available, including some 0% no-interest periods. Many leaks in Roanoke and Rocky Mount are fixable the same day.
Small, surface-level drips can often be fixed yourself, but any hidden, persistent, or fast-growing leak should be handled by a licensed plumber. Leaks inside walls, ceilings, or slabs can spread quickly and may require camera inspection to locate without unnecessary damage.
Small, surface-level drips can often be fixed yourself, but any hidden, persistent, or fast-growing leak should be handled by a licensed plumber. Leaks inside walls, ceilings, or slabs can spread quickly and may require camera inspection to locate without unnecessary damage.
It’s estimated that toilets are responsible for upwards of 30 percent of household water consumption. Prior to 1992, most toilets on the market used at least 3.5 gallons or about 20 gallons of water per person per day. A change to high-efficiency toilets alone reduces toilet water use by over 50% and indoor water use by an average of 16%. This translates into a savings of 15,000 to 20,000 gallons per year for a family of four. https://www3.epa.gov/npdes/pubs/hi-eff_toilet.pdf
Toilet height is measured from the floor to the top of the seat. Heights vary enough to be noticeable. Standard toilets are under 17 inches. Comfort Height® toilets, measure 17 – 19 inches. The ideal toilet height will depend on how tall you are and your physical needs. Shorter people may prefer a standard toilet (less than 17 inches high) while, in general, tall people prefer a toilet that is 17-19 inches high. The Americans with Disabilities Act Accessibility Guidelines state that for the most part, toilets that are 17-19 inches in height are best for adults with disabilities.
soft close toilet seats. Slamming toilet seats are hard on the nerves and can damage the toilet. As the name implies, soft close toilet seats contain a hinge that applies gentle resistance, resulting in a greatly reduced force on the lid.
easy clean toilet seat. Toilets tend to get grungy and nasty around the crevices and back of the toilet seat. We have deluxe toilets available that are equipped with an easy clean feature. With the twist of two knobs, the whole toilet seat comes off. All areas of the toilet are immediately accessible and cleaned with minimal effort. Within 30 seconds, the toilet seat can be securely fastened back on.
Finally, there are two different shapes of toilet bowls to choose from: round or elongated. Elongated bowls tend to be about 2 1/2″ longer than a round bowl.
Toilet problems never go away on their own. If you have a problem you want us to look at, or if you are ready to upgrade from the one you have, fill out and send us the form here or give us a call at 540-483-9382.
If your toilet cracks, rocks on the floor, constantly clogs despite repairs, or you’re replacing internal parts every few months, replacement is usually more cost-effective long-term. Cracked porcelain and a damaged wax ring seal are also signs it’s time for a new unit.
If your toilet cracks, rocks on the floor, constantly clogs despite repairs, or you’re replacing internal parts every few months, replacement is usually more cost-effective long-term. Cracked porcelain and a damaged wax ring seal are also signs it’s time for a new unit.
Most standard toilet replacements are completed in a single visit, typically an hour or two, assuming the existing flange and supply line are in good shape.
Yes, our technicians remove and dispose of your old toilet as part of the installation — you don’t have to deal with it.
A running toilet is almost always a worn flapper, a fill valve that isn’t shutting off, or a float set too high. It wastes water and can add noticeably to your water bill until it’s fixed.
A loose toilet usually means the wax ring seal has failed or the closet bolts have loosened. This isn’t just annoying — a broken seal can leak water under the floor and cause hidden damage, so it’s worth addressing quickly.
Occasional clogs are normal, but if multiple drains back up at once or the toilet clogs repeatedly right after being cleared, that can point to a blockage further down the sewer line rather than the toilet itself.
A toilet leaking at the base or tank should be shut off at the supply valve until it’s repaired — continued leaking can damage subflooring and lead to a bigger, more expensive repair.
Most toilet repairs — flappers, fill valves, wax rings, loose bolts — are quick, affordable fixes. We diagnose the issue on-site and quote one flat price before starting, so you know the cost before we touch a tool.
A complete loss of hot water usually means a failed heating element or thermostat on an electric unit, a pilot light or ignition failure on a gas unit, or — on an older tank — a fully failed unit near the end of its lifespan. If your water heater is under 8 years old, this is typically a straightforward repair. We diagnose the exact cause on-site and give you a fixed price before starting any work.
Lukewarm water is often caused by a thermostat set too low, a partially failed heating element (on units with two elements, one can fail while the other still works), or sediment buildup insulating the burner or element from the water. It can also mean your tank is undersized for your household’s demand. We’ll pinpoint the cause and let you know whether it’s a quick fix or a sign the unit needs replacing.
A shrinking hot water supply is commonly caused by sediment buildup taking up space in the tank, a failing heating element that can’t keep up with demand, or a broken dip tube that’s letting cold water mix in at the top of the tank. Annual flushing can prevent much of this — it’s included with our Diamond Club Membership maintenance visits.
Seeing rusty or brown water coming out of your shower or sinks can be unsightly. Different colors mean different things. Usually, rusty water is a sign of corrosion inside the water heater tank. If your water is cloudy, brown, or green, this could be caused by sediment buildup or other issues.
Temperature swings are typically caused by a struggling thermostat, sediment interfering with heat transfer, a tank that’s too small for simultaneous hot water use in the house (like a dishwasher running during a shower), or — on tankless units — a flow rate below the unit’s minimum activation threshold. We check both the equipment and your household’s usage pattern to find the actual cause.
Hearing weird sounds coming from your water heater can sometimes remind you of a scary movie! If you hear unusual sounds like popping, rumbling, or banging, it could mean there’s internal problems that need to be looked at and addressed by a professional.
The water should stay inside the tank. If you notice water outside of it, then this is cause for concern! Any leaks from your water heater are a serious issue that need to be addressed promptly. They could indicate a cracked tank, loose connections, or other problems.
Is your water heater not turning on at all? That’s not good! This could mean there’s an issue with the power supply, gas supply, or the water heater’s control system.
Most tank water heaters last 8–12 years. If yours is in that range and showing rust-colored water, rumbling noises, or inconsistent temperatures, it’s worth having it inspected rather than waiting for a full failure.
If the unit is under 8 years old with an isolated issue like a heating element or thermostat, repair usually makes sense. Past that age, or with tank leaks or rust in the water, replacement is typically the smarter long-term investment.
For larger homes, two tankless systems or a larger model may be necessary, especially if your household uses more than 85 gallons of hot water per day. For small households, one is enough.
Installing a tankless water heater is definitely worth it as it offers an unlimited hot water supply, additional storage space and significantly reduced energy costs.
Before installing a tankless water heater, it is important to consider the size and energy needs of your home. Tankless water heaters require more energy than traditional models because they have to heat the water when needed. Additionally, you will need to determine what type of fuel you want to use for your tankless system – natural gas or electricity – as this will impact the overall cost of installation and operation. Finally, it is important to find a qualified contractor who specializes in tankless water heater installation as these systems require specialized knowledge for proper installation and maintenance.
Before you have a tankless water heater installed, you must ensure that your home has adequate gas or electric line capacity for the size of the water heater you are installing. You will also need to check local codes and regulations to ensure your installation meets all safety requirements. Additionally, it is important to have a qualified plumber inspect and install your new water heater as only properly trained professionals can ensure safe and efficient operation.
Yes, gas tankless units often require different venting and sometimes a larger gas line than a standard tank heater. We evaluate your existing setup and include any necessary upgrades in your upfront quote.
Annual descaling is recommended, especially with the hard water common in this area, to prevent mineral buildup on the heat exchanger. This is included as part of our Diamond Club Membership maintenance visits.
Low water pressure throughout the house, unexplained wet or soggy spots in the yard, a spike in your water bill, or discolored water are all common signs of a water line leak or break.
In many cases, yes. Depending on the pipe material and location of the damage, trenchless repair or replacement methods can fix or replace the line with minimal excavation. We assess the specific situation before recommending an approach.
Aging galvanized or polybutylene pipe, tree root intrusion, ground shifting, and corrosion are the most common causes we see in this area’s older homes.
A water line leak wastes water continuously and can undermine your foundation or yard over time. If you notice sudden pressure loss or pooling water, shut off your main water supply and call us — this is treated as an emergency.
Pricing depends on pipe material, depth, length of the run, and whether trenchless methods are an option. We diagnose the issue first, then give you a single fixed price for the repair.
Common signs include white scale buildup on faucets and showerheads, spotty dishes, dry skin and hair after showering, and soap that doesn’t lather well. Hard water is common throughout the Roanoke Valley due to local mineral content.
A water softener removes minerals like calcium and magnesium that cause hardness and scale buildup. A filtration system targets contaminants, chlorine taste/odor, or sediment. Many homes benefit from both, depending on your water test results.
es — we test your water on-site to identify exactly what’s in it before recommending equipment. This avoids paying for a system that doesn’t address your actual water quality issue.
Softened water actually helps protect pipes, water heaters, and appliances by reducing scale buildup, which can extend their lifespan and improve efficiency.
Cost depends on your water test results, household size, and whether you need softening, filtration, or both. We provide a fixed, upfront quote based on your specific water quality needs.
Many homes built before the 1980s still have galvanized steel or cast iron pipe, both of which corrode and narrow over time, reducing water pressure and increasing clog frequency.
Frequent leaks, persistently low water pressure, discolored water, or pipes that are visibly corroded are all signs your plumbing system may need a full or partial re-pipe rather than repeated spot repairs.
Supply lines bring fresh water in under pressure — issues there cause low pressure or leaks. Drainage pipes carry wastewater out using gravity — issues there cause slow drains, clogs, or backups. We diagnose which system is involved before recommending a fix.
Yes, tree roots are drawn to the moisture inside drain and sewer pipes and can infiltrate joints and cracks, eventually blocking or breaking the line. This is one of the most common drainage issues we see in established neighborhoods.
It depends on the pipe material, how much of the system is affected, and accessibility. We assess the full scope on-site and provide one fixed price before starting any work.
Pipelining creates a new pipe inside your existing damaged pipe using an epoxy-coated liner that’s inserted and cured in place — it repairs the line without digging up your yard, driveway, or foundation.
Yes, a properly installed epoxy liner typically carries a warranty of 25–50 years and performs comparably to new pipe, since it seals cracks, gaps, and root-damaged joints along the entire run.
Pipelining works well for cracked or root-damaged pipes that still have their basic structure intact. If a pipe is completely collapsed or severely offset, traditional excavation and replacement may be necessary instead.
Pipelining is typically completed in a single day for most residential lines, versus the multi-day process of excavation, replacement, and restoring landscaping or hardscape afterward.
Cost depends on the length and diameter of the pipe and the extent of the damage. We inspect the line with a camera first to confirm pipelining is the right fix, then give you one upfront price.
Multiple drains backing up at once, gurgling toilets, sewage odors in the yard or basement, and unusually lush green patches over your sewer line are all common red flags.
We use a camera inspection to see the exact condition and location of the problem inside the pipe — whether it’s a root intrusion, a crack, a collapse, or a blockage — before recommending a repair method.
Not always. Depending on what the camera inspection shows, trenchless options like pipelining may repair the line with minimal digging. More severe collapses may still require traditional excavation.
A backup affecting multiple fixtures is a health and property hazard and should be treated as an emergency — stop using water in the house and call us right away.
Unusual noises, a pump that runs constantly or not at all, visible rust or age past 10 years, and water pooling in your basement despite having a pump are all signs it needs service or replacement.
We recommend testing it at least once or twice a year, ideally before the rainy season, by pouring water into the pit and confirming the pump activates and drains it properly.
Yes — power outages often happen during the same storms that cause flooding, which is exactly when your primary pump needs to run. A battery backup keeps your basement protected even if the power goes out.
The most common causes are a pump that’s simply worn out, a stuck check valve, a clogged discharge line, or a power outage with no backup in place — all things we check during an inspection.
Cost depends on pump size, whether you’re adding a battery backup, and the condition of your existing pit and discharge line. We give you one fixed price after evaluating your basement’s setup.
